FAQs

Are holiday and break camps online or in person?

Holiday & School Programs

EDMO break camps are currently only offered online.

What holiday and school breaks does EDMO offer programs during?

Holiday & School Programs

EDMO programs are currently offered on the following holiday and school breaks:
- MLK Day
- Valentines Day
- President’s Day
- President’s/Ski Week
- Spring Break
- Memorial Day
- Labor Day
- Fall Break
- Veteran’s Day
- Thanksgiving Break
- Winter Break

What programs does EDMO offer during holiday and school breaks?

Holiday & School Programs

EDMO offers 2.5-hour half-day camps (you can combine morning and afternoon half-day camps to make a full day), available as weeklong packages or single-day classes.

Where do I find information about supplies after I register for the online camp?

Online Camp

In addition to the supply lists posted in Activity Hero, you will also receive the supply list for your online camp in your confirmation email and in the reminder emails we will send you from ActivityHero.
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Does EDMO offer Financial Assistance?

Billing & General

Yes! EDMO has a sliding scale financial assistance program, please visit our financial assistance page here to learn more.

What will happen during my EDMO Birthday Party?

Birthday Parties

Kids will get to participate in a virtual EDMO-led activity with all invited friends and family in their very own birthday Zoom room. Themes for birthday parties include Minecraft, Roblox, Baking & Cooking, and Art's and Crafts. Your amazing birthday experience will be led by an experienced EDMO Coach and our parties are completely customizable, so you choose the length of time, theme, and number of guests.

Are all EDMO staff fully vaccinated for COVID-19?

COVID Safety

Yes, all EDMO staff members are fully vaccinated (in accordance with the CDC definition of fully vaccinated) for COVID-19 before their first day of in-person work.

What do kids do during AM and PM care?

Growth Public Schools After School Program FAQ

During AM care kids will be doing quiet activities in the classroom to ease them into the day, along with daily affirmations and breakfast in the morning.
During PM care kids will be having outside play time, snack, STEAM enrichment, SEL activities and homework help if needed.

What is the age range for In-Person Camps?

In-person Camp

EDMO offers in-person camp programs for PK-entering 8th graders and a Leader-in-Training program for high schoolers. We group campers into smaller age groups at camp as follows:
- Junior: Our youngest campers, those in Pre-K and entering Kindergarten in the fall. Kids must be 4 years old and fully potty trained by the first day of camp to join.
- Prime: Campers entering 1st - entering 2nd grades in the fall.
- Max: Campers entering 3rd - entering 5th grades in the fall.
- Pro: Campers entering 6th - entering 8th grades in the fall.
- Leader-in-Training (LIT): Youth entering 9th - entering 12th grades in the fall.

What online camps does EDMO offer?

Online Camp

EDMO offers half-day and full-day camp programs online via Zoom. Online camps are available for kids entering 1st grade through those entering 8th grade. Half-day online camps last 2.5 hours and are offered twice a day: a morning session from 9:30am to 12:00pm (Pacific Time) and an afternoon session from 1:00pm to 3:30pm (Pacific Time). Full-day online camps combine both sessions, with a one-hour lunch break from 12pm to 1pm (Pacific Time). All online camp programs are available as Monday–Friday options and all Minecraft themes will also support single day options (Roblox will not). Check out the online camp page to see options.

How can I enroll my kid in the afterschool program?

Ruby Bridges After School Program FAQ

· You can enroll for the program online using these links: Kindergarten & Grades 1-5
· If you need a paper application, please contact the Site Coordinator, Anthony Jackson, by email at anthony@edmo.org or visit the EDMO program office at Ruby Bridges Elementary (the portable located across from the cafeteria).
· If you are in need of financial assistance, please fill out this form and we will get back to you with information within 48 hours. Please provide all information asked for on the form so there is no delay in processing your financial assistance application.

Can I schedule an online coaching session for more than one kid?

Tutoring & Coach

To ensure kids in our coaching program get the attention and engagement that is so important for online learning, we do not allow coaching sessions for more than one child. Coaching sessions are only designed for one child in a 1:1 environment.

How do I make changes to my account or my kid’s information after I have registered?

Billing & General

If you need to make any changes to your information after registering—such as updating emergency contacts, health information, authorized pickup people, or buddy requests—simply follow these steps:
- Log in to Activity Hero
- Once you log in, you should see a list of all your upcoming camp registrations
- If you're missing any forms, you'll see a "Complete All Forms" button at the top of that list. Click to complete any forms
- If you have completed all forms but want to make changes, click “See Details” under the registration information on the right
- Click “Details” next to the participant you would like to update information for
- Scroll down until you see the “Participant Information” section
- Finally, click “Edit Participant Info” and you will be able to edit information
You can also call our team at 415-282-6673 or email info@edmo.org and we can help you make any changes you need.

What materials and technology will I need to come prepared with?

Birthday Parties

Each theme and activity require different supplies. Please reference the program requirements (supply list) for each activity before booking.

Is EDMO requiring kids to be vaccinated for COVID-19?

COVID Safety

No, EDMO will not require COVID-19 vaccinations for kids to attend in-person camps this summer. We do strongly recommend all kids who are eligible to be vaccinated do so before starting camp.

What is the schedule of the day?

Growth Public Schools After School Program FAQ

See the* sample schedule here*.

How do I make changes to my account or my kid’s information after I have registered?

In-person Camp

If you need to make any changes to your information after registering such as updating emergency contacts, health history information, or buddy requests, simply follow these steps:
- Log in to Activity Hero
- Once you log in, you should see a list of all your upcoming camp registrations
- If you're missing any forms, you'll see a "Complete All Forms" button at the top of that list, click to complete any forms
- If you have completed all forms but want to make changes, click “See Details” under the registration information on the right
- Click “Details” next to the participant you would like to update information for
- Scroll down until you see the “Participant Information” section
- Finally, click “Edit Participant Info” and you will be able to edit information
You can also call our team at 415-282-6673 or email info@edmo.org and we can help you make any changes you need.

What are the staff-to-participant ratios for online camps?

Online Camp

To ensure kids in our online camps get the attention and engagement that is so important for online learning, we adjust ratios based on age group and program. Below are the maximum kid:instructor ratios for our online camps:
Grades 1–2:
- 8:1
Grades 3–5:
- 10:1
Grades 6–8:
- 15:1

Are there any items my kid should not bring to in-person camp?

Policies, Safety & Logistics

· We do not allow weapons, drugs, alcohol, tobacco or other banned substances at camp. We also do not allow animals at camp except in the case of service animals. We have strict safety guidelines and also do not allow any unattended scooters, bikes or skateboards.
· If your kid rides a scooter, bike or skateboard to camp, we will ask them to store their scooter, bike or skateboard in a designated area and it must remain there for the duration of camp.
· We ask that your kid keep any electronic devices in their bag throughout the duration of camp. Devices include but are not limited to cell phones, tablets, laptops and chromebooks.

How does the payment system work?

Ruby Bridges After School Program FAQ

If you are enrolling on or before the first day of the program, your total for the school year will be split up into 10 equal monthly payments, with the first payment due at registration. Once the 10 payments are received you will no longer be charged for the school year.

If you are enrolling after the first day of the program, your total will be prorated based on the exact number of remaining program days, taking into account weekends and holidays. This total will be split up into equal monthly payments. How many payments it is split into depends on how many monthly payments will fit between your registration date and the last day of the program. The first payment is due at registration.

Can I book recurring online coaching sessions?

Tutoring & Coach

Yes! Select “Book Recurring Sessions” on the session checkout page. You can book as many as 50 sessions at one time.

Do EDMO programs qualify for flexible spending accounts (FSA)?

Billing & General

We have found that families who print/download their receipts and include our Tax ID number have been eligible to receive FSA benefits for our programs. However, please check with your employer or HR department, as not all FSA programs are the same. If your employer requires you to present any forms signed by EDMO, please submit them to info@edmo.org.

What is the deadline to join the program?

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Once you register for your online camp, you will receive an automated confirmation email that will include information about your camp, your Zoom link and password, and your supply list for the camp. You can also find your Zoom information on your Activity Hero account under the “My Registrations” section.

What do the other party attendees need?

Birthday Parties

Your birthday guests will need the birthday Zoom link (provided to the booking adult in a confirmation email sent immediately upon checkout) and all listed activity specific materials (click here to see supply lists). Please reference the program requirements for each activity before booking.

What are EDMO's COVID-19 Procedures and Policies?

COVID Safety

At this time, we are monitoring the current situation with COVID-19 closely and will be updating our policies and procedures as more information becomes available.
For our current after school programs, we are following all school and district guidelines.
For our summer programs, we will be deciding on policies and procedures as we get closer to summer and sending regular email updates with additional information.

What will my kid need to bring for in-person camps?

In-person Camp

Please send your kid to camp each day with the following items:
- Lunch and snack (no nuts, please!)
- Reusable water bottle
- Sunscreen
- Hat/sunglasses (for sun protection)
- Backpack or bag
- Change of clothes
- Face mask/face covering

When does registration close for online camps?

Online Camp

Registration for weeklong online camps closes the Sunday night before the camp begins. If you miss the registration deadline, you can reach out to our team at 415-282-6673 and we can help you get registered. For drop-in camps (Minecraft only), registration is open up until the start of the camp that day.

Who is allowed to pick up my kid from in-person camps?

Policies, Safety & Logistics

Anyone who will be picking up your kid from camp will need to be on their Pickup Authorization list that you complete during the registration process. If you would like to add someone to your kid’s Pickup Authorization list after registering, please update your account information or email us at info@edmo.org. If you need to add someone to the Pickup Authorization list once camp begins, please inform your Camp Director by email, phone call or when dropping off your kid at camp in the morning. Anyone picking up will need to provide a photo ID every day to confirm they are authorized to pick up your kid.

What is the refund policy?

Ruby Bridges After School Program FAQ

If you must cancel prior to the program start date, you will receive a refund of all fees paid up until the cancellation date. If you cancel after the program has started, you will receive a prorated refund for any fees paid for unused program days. Please note - this applies to the Ruby Bridges After School partnership program only.

Where do I get my Zoom link for an online coaching session?

Tutoring & Coach

Your online coaching session Zoom link comes in your confirmation email after booking.

How do I print FSA receipts?

Billing & General

You can print your receipts directly from your Activity Hero account following these steps:
- Log in to Activity Hero.
- Once you log in, you can go to your name at the top right of the screen.
- A drop-down list will appear. Select "My Registrations".
- At the top, you will see an option to select “Past,” this will bring up your past registrations.
- On the sessions that show "by EDMO," you will click “See Details”.
- Click “Print Receipt” on bottom right.
- On the printout screen, either choose your printing device to print out a paper copy or select “Save to PDF” in the destination field to generate a digital receipt.

Who sends the link to the party?

Birthday Parties

The booking adult sends the link to participating families. The Zoom link is found in the confirmation email.

Will EDMO abide by state and local COVID-19 laws and restrictions?

COVID Safety

Yes, EDMO abides by all state and local COVID-19 laws and restrictions in addition to even more stringent EDMO protocols and precautions to keep our families and staff healthy and safe.

We are currently working on the exact COVID-19 protocols for Summer 2022 and they will be available as soon as confirmed.

How far in advance can I purchase hours for an upcoming month?

Growth Public Schools After School Program FAQ

You can sign up for hours as far in advance as you would like to but hours will not be invoiced until the end of the month before. Some people select their hours for the entire school year at once and some make their choices month to month based on their family needs.

Will my kid need to bring any technology devices to in-person camps?

In-person Camp

No, your kid does not need to bring any devices, EDMO will provide any technology your kid needs to participate in camp. If your child does bring a technology device, we ask that they keep it in their backpack/bag for the duration of the camp day. EDMO will not be held liability for any lost or stolen items while at camp.

How do I make changes to my account or kid’s information after I have registered?

Online Camp

If you need to make any changes to your information after registering—such as updating emergency contacts, health history information, or buddy requests—simply follow these steps:
- Log in to Activity Hero
- Once you log in, you should see a list of all your upcoming camp registrations
- If you're missing any forms, you'll see a "Complete All Forms" button at the top of that list, click to complete any forms
- If you have completed all forms but want to make changes, click “See Details” under the registration information on the right
- Click “Details” next to the participant you would like to update information for
- Scroll down until you see the “Participant Information” section
- Finally, click “Edit Participant Info” and you will be able to edit information
- You can also call our team at 415-282-6673 or email info@edmo.org and we can help you make any changes you need.

What happens if my kid is injured during in-person camp?

Policies, Safety & Logistics

· If your kid gets an unfortunate bump, scrape or skinned knee, you will receive a note about the incident and any treatment in your kid's bag or from a staff member at checkout.
· In the event of any head injury or serious bodily injury, you or your emergency contacts will receive a call within 15 minutes of the injury, and a full written Incident Report will be provided to you within 48 hours.

How do I apply for financial assistance?

Ruby Bridges After School Program FAQ

Please fill out this form and we will get back to you with information within 48 hours. Please provide all information asked for on the form so there is no delay in processing your financial assistance application.

Do I need to be present for the entire duration of the online coaching session?

Tutoring & Coach

We recommend that an adult or other individual who can help log on to Zoom be present for the first 5–10 minutes of the online coaching session to help kids make sure they have all supplies and their technology works. For our youngest kids, those who are 4–6 years old, there may be times they need help with their project, such as cutting and gluing, so we advise that an adult be nearby to help. EDMO is not responsible for the full supervision of kids in our online coaching sessions. An adult must be present for those kids who need physical supervision.

What is the student to computer ratio for tech enrichment programs?

In-person Camp

We have a 2:1 students to tech device ratio (two students per device) to help encourage SEL skills in our tech enrichment programs. Kids learn skills like collaboration, problem solving with others, taking turns, listening to others and building close friendships. Utilizing this "pair programmer" approach, one camper will "drive" the computer while the other will "navigate" by watching out for typos and cross-referencing other code. This is an effective and established technique that applies to the real-world atmosphere of professional software development.

For Digital Animation, students will have their own iPad/tablet.

Do you accept donations?

Billing & General

Yes, we love getting donations! Donations go directly to our Financial Assistance program to remove the financial barriers to accessing our programs. To make a donation, please click here . As we are a 501(c)3 nonprofit corporation, your gift may be tax-deductible. Please consult a qualified tax professional for more information.

Who will be leading the birthday party?

Birthday Parties

Our amazing and experienced EDMO Coaches. Read about each Coach on our Coach page!

How will EDMO communicate with families any changes or updates to COVID-19 policies?

COVID Safety

EDMO will communicate with families via email about any changes regarding program details and our COVID-19 protocol. For any more urgent news, we may reach out via phone or text message.

After registering for the month, when do I have to pay?

Growth Public Schools After School Program FAQ

Payments must be made by the first of the month. If a payment is not made by the first of the month this will result in no care for the month, no exceptions.

Can I make sure that my kid is paired with a friend or family member?

In-person Camp

If you have a friend or family member you would like to have in the same group as your kid, please list their first and last names in the “Are you attending with a friend?” section during the registration process. We will do our best to honor all buddy requests, but it may not be possible if they are in different grades, signed up for different themes, or if we’ve exceeded the group capacity for the camp.

How do I let the EDMO staff know if there is something specific about my kid I want them to be aware of?

In-person Camp

You can include a note for staff about your kid during the registration process. Simply put any information you would like them to know in the “Other Requests” section and they will get the information. We encourage you to share all information you think will help to make your kid's camp experience as successful as possible such as their likes and dislikes, how they like to explore projects, or how we can support them if they are frustrated.

When will I receive the Zoom information for my kid’s online Camp?

Online Camp

What if my kid needs to take medication during the camp day?

Policies, Safety & Logistics

· Please bring any medication your kid needs to take during the day on the first day of camp and make sure it is clearly labeled with their first and last name and their picture. When you arrive at camp, you will be asked to place the clearly labeled medication in a designated storage container and fill out the medication intake form. An EDMO staff member will administer the medication as prescribed. On the last day of camp, you will need to sign out the medication with a staff member.
· If your child requires an epi-pen, you will be asked to fill out a Food Allergy & Anaphylaxis Emergency Care Plan Form. You can download and print the form here to fill out before arriving at your in-person camp: English Spanish

Does my kid need to attend the program every day?

Ruby Bridges After School Program FAQ

Due to the funding source for this program, your child is required to attend the program every day but we can accommodate schedule arrangements due to parallel activities, appointments and day school absences. Please speak to the Site Coordinator for more information.

How should I set my kid up to join Zoom?

Tutoring & Coach

In addition to having the Zoom link for the online coaching session, we also suggest a few guidelines for kids joining the class to ensure the safety of kids and their family online:
- Set your kid up with a background that blocks the view into your home space. For example, position their device so there is a wall behind them, hang a blanket or sheet up, or have them use a virtual background. This helps to keep others from seeing into your home, and helps minimize distractions for other participants in the online camp if you have people moving around your home during the day.
- Remind your kid that they should never disclose personal information such as their full home address or phone number online. Our instructors might ask kids where they live when doing introductions, but they are asking only for a state or city.
- Have your kid practice muting and unmuting themselves. This will allow your kid to stay on mute when needed, so others in the class do not overhear private conversations, while also allowing them the autonomy to unmute themselves to join in the conversations with the camp.
- Make sure your kid has the supplies they need for camp near them in their work area (see supplies section below for more info).

What is EDMO’s Tax ID Number?

Billing & General

Tax ID: 77-0653711

Who do I contact if I have questions?

Birthday Parties

If you have any questions or need more information, please contact our Remote Programs Director, Miranda Welle, at miranda@edmo.org.

What happens if a my family goes over the amount of hours that we registered for?

Growth Public Schools After School Program FAQ

If a family goes over the amount of hours in their extended care package, you will be charged $15/hour for up to 2 extra hours. If a family uses more than 2 hours over their current package, they will automatically be bumped up to the next package of hours for that month and subsequent months. You have 10 days to pay the overage fee. Any unpaid fees will result in discontinued service the following month until the fees are paid.

Will EDMO offer extended care hours during Summer 2022?

In-person Camp

· Yes! EDMO will be bringing back extended care options for Summer 2022.
· All camp locations have a flexible AM drop-off window from 8:30am–9:15am, at no extra charge.
· EDMO will offer the option to purchase after camp extended care as a weekly add-on package. After camp extended care runs from 3pm–6pm each day. If you find you need after camp extended care once the camp week begins, you will have the option to add it at an hourly rate of $15/hour.

How should I set my kid up to join Zoom?

Online Camp

In addition to having the Zoom link for the online camp, we also suggest a few guidelines for kids joining the class to ensure the safety of kids and their family online:
- Set your kid up with a background that blocks the view into your home space. For example, position their device so there is a wall behind them, hang a blanket or sheet up, or have them use a virtual background. This helps to keep others from seeing into your home, and helps minimize distractions for other participants in the online camp if you have people moving around your home during the day.
- Remind your kid that they should never disclose personal information such as their full home address or phone number online. Our instructors might ask kids where they live when doing introductions, but they are asking only for a state or city.
- Have your kid practice muting and unmuting themselves. This will allow your kid to stay on mute when needed, so others in the class do not overhear private conversations, while also allowing them the autonomy to unmute themselves to join in the conversations with the camp.
- Make sure your kid has the supplies they need for camp near them in their work area (see "important" section in your registration confirmation email).

My kid has allergies. How will EDMO keep them safe?

Policies, Safety & Logistics

· During registration, you will fill out a health information section to outline all allergies so your kid’s camp leader is aware of any allergies before the start of camp. Please bring any medication your kid needs for allergies on the first day of camp and make sure it is clearly labeled with their name and their picture. When you arrive at camp, you will be asked to place the clearly labeled medication in a designated storage container and fill out the medication intake form. An EDMO staff member will administer the medication as prescribed and as needed. On the last day of camp, you will need to sign out the medication with a staff member.
· If your child requires an epi-pen, you will be asked to fill out a Food Allergy & Anaphylaxis Emergency Care Plan Form. You can download and print the form here to fill out before arriving at your in-person camp: English Spanish
· At EDMO, we have a very strict NO NUTS policy and we do everything in our power to keep kids safe from common allergens, but please make sure your kid is very aware of their allergies and remind them to never share food.

Will my kid get homework support?

Ruby Bridges After School Program FAQ

Yes, the EDMO afterschool program sets aside one hour of academic time per day where kids will get academic support with homework or participate in other academic activities if they do not have homework. We can not guarantee the completion of the homework but we can guarantee the work time.

What should I do if I have Zoom issues during the online class?

Tutoring & Coach

We do not have any control over Zoom issues that may arise during the online camp, but we will do everything we can to help you when we can. For more information, please refer to the Zoom troubleshooting guides below:
Camera/Video Issues:
- https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working
Audio Issues:
- https://support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android
- https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio
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Where do I find information about School and Community Partner offerings?

Billing & General

Find our Partner Programs page here.

Can I purchase a "prorated" bundle of hours partway through the month?

Growth Public Schools After School Program FAQ

We allow families to purchase bundles mid-month, but they have to buy a full bundle at normal price. The lowest bundle starts at 10 hours.

What happens if I am late to pick up my kid from their in-person camp?

In-person Camp

· We understand that sometimes things happen, and adults might be a little late to pick up their kid from an in-person camp. If you are late picking up at the end of the normal camp day (3pm), your kid will join the extended care program and you will be charged $15/hour (all time is calculated by hour, so if you pick up at 4:30pm, you will be charged for 2 hours of extended care).
· If you or the person picking your child up are going to be picking up after 6pm, please call your EDMO location immediately to let them know how late you expect to be.
· *You will be charged $2/minute for every minute past 6pm that your kid remains in the care of camp staff. *
· Please note, if we have repeated incidents of late pick-up beyond 6pm, we may have to ask that your kid no longer attend camp. It is important that the personal time for our camp staff is respected and they are able to leave on-time each day.

What technology do I need to join an Online Camp?

Online Camp

To join the Zoom classroom, you will need a Zoom-compatible device such as a smartphone, tablet, laptop, or computer with a webcam and a stable internet connection. In addition, there are more technology requirements for Minecraft and Roblox.
Minecraft classes require a Windows or Mac computer with Minecraft: Java Edition installed in addition to one Minecraft: Java Edition account per camper (Available at minecraft.net). Please note: Only Minecraft: Java Edition is compatible with this course. Console (Xbox, PS4, etc.) and mobile ("Pocket Edition") versions of Minecraft are NOT compatible. Chromebooks are also not compatible with any version of Minecraft.
Roblox classes require a Windows or Mac computer in addition to a free Roblox account (Available at roblox.com). _Please note: Chromebooks are also not compatible with this program. _
You will also receive details on these specific requirements in your registration confirmation email.

What happens if my kid is having a hard time adjusting to the in-person camp environment?

Policies, Safety & Logistics

If your kid is having difficulty adjusting to the in-person camp, we will discuss with you ways we can provide supports to ensure a positive camp experience. If your kid is still struggling at camp, we will work with you to develop an action plan to help provide additional supports for your kid at camp, including coming to an agreement on expected behavior. Unfortunately, if your kid repeatedly detracts from the camp experience of other children and staff, or compromises the safety of others, we may ask you to pick your kid up from camp. Please note, asking a kid to leave camp is our last resort. We are committed to doing everything we can to keep all of our campers safe and happy at camp.
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Will I need to make arrangements for my kid to be supervised if they are released from school early on minimum, modified, equitable start days, etc?

Ruby Bridges After School Program FAQ

No, EDMO begins the program every day that school is in session at the end of the school day regardless of what time students are released from school and will still run until 6pm.

How do I download my EDMO account statement?

Billing & General

Log into ActivityHero by clicking the "Sign In" button at the top right of the homepage.
Once you are logged in, look for your name at the top right of the page and click on it.
A drop-down menu will appear. Select "My Account."
Select "Invoices and Orders." You will see all unpaid invoices along with your order history.
You can then print or download the information.

What is the refund policy?

Growth Public Schools After School Program FAQ

A full refund of the program fees for each month is available up until the last day of the previous month (i.e. September fees are available for a refund until August 31st). Once the month begins, no credits or refunds will be given. Please note – this applies to the Growth Public Schools partnership program only.

Will EDMO offer the option to purchase lunch for children attending in-person camps?

In-person Camp

Unfortunately, EDMO will not be offering a purchased lunch option for Summer 2022. Kids will need to bring their own NUT-FREE lunch and snacks to all in-person camps.

What supplies will I need for my kid’s online camp?

Online Camp

·The supplies needed for camp vary by the theme. You will find all supply information listed during registration in Activity Hero in the "important" section beneath the theme overview.
· In addition to the list in the Activity Hero Registration, we also provide a downloadable list of supplies and a daily breakdown of supplies in your confirmation email.
*Minecraft classes require a Windows or Mac computer with Minecraft: Java Edition installed in addition to one Minecraft: Java Edition account per camper (Set to version **1.15.2* **Available for free at minecraft.net). Please note: Only Minecraft: Java Edition is compatible with this course. Console (Xbox, PS4, etc.) and mobile ("Pocket Edition") versions of Minecraft are NOT compatible. Chromebooks are also not compatible with any version of Minecraft.
*Roblox classes require a Windows or Mac computer in addition to a free Roblox account (Available at roblox.com). _Please note: Chromebooks are also not compatible with this program. _

What are the kids to staff ratios at in-person camps?

Policies, Safety & Logistics

Our kids to staff ratios vary based on the ages of kids within a group and include all in-person staff at a location. Below, are the overall ratios by age group:
- Pre-K to entering K (Junior): 6:1
- Entering 1st to entering 2nd grades (Prime): 8:1
- Entering 3rd to entering 5th grades (Max): 8:1
- Entering 6th to entering 8th grades (Pro): 10:1

Will EDMO be following the Alameda Unified School District COVID protocols?

Ruby Bridges After School Program FAQ

Yes, EDMO will be following AUSD’s COVID protocols with the exception of masks. EDMO will be requiring masks to be worn by all staff and students indoors and outdoors.

What is EDMO’s refund policy?

Billing & General

Summer Camp Refund Policy (In Person & Online)
Cancellations before May 1:
Full refunds will be issued, with the exception of a $25 cancellation fee per session canceled. Full refunds can also be issued in the form of EDMO credits, applicable towards any future services with no cancelation fee applied.
Cancellations after May 1 and before the first day of your enrolled session:
Full refunds will be issued in the form of EDMO credit towards any future services, with the exception of a $25 cancellation fee per session canceled.
No credits will be issued after the first day of your enrolled camp session.
If EDMO needs to close a stable group because of a COVID-19 exposure or because the state or county mandates a closure, families will have the option to:
- Continue camp online (pending theme)
- Transfer to a session later in the summer
- Receive a prorated credit based on the remaining days in the session
- Receive a prorated refund based on the remaining days in the session

LIT Refund policy
Cancellations before May 1:
Full credit or refunds are available, with no cancelation fee applied. Refunds issued in the form of EDMO credits are applicable towards any future services.
Cancellations after May 1 and before the first day of your enrolled session:
Full refunds will be issued in the form of EDMO credit towards any future services.
No credits will be issued after the first day of your enrolled camp session.

Coach, Birthday Party & Holiday Break Camp Refund Policy
Cancellations 2 or more weeks before the enrolled session(s)/event will receive a full refund.
Cancellations within 2 weeks of the enrolled session(s)/event will get a full refund in the form of an EDMO credit towards any future services.
No credits will be issued after the start of the enrolled sessions(s)/event.
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Growth Public School Partnership Program Refund Policy
A full refund of the program fees for each month is available up until the last day of the previous month (i.e. September fees are available for a refund until August 31st). Once the month begins, no credits or refunds will be given.

Ruby Bridges Elementary School Partnership Program Refund Policy
If you must cancel prior to the program start date, you will receive a refund of all fees paid up until the cancellation date. If you cancel after the program has started, you will receive a prorated refund for any fees paid for unused program days.

Can I sign up for the program at the school?

Growth Public Schools After School Program FAQ

Yes, connect with EDMO staff by calling this number 628-222-5754.

What is EDMO’s policy around bringing nut-based foods to in-person camp?

In-person Camp

In order to ensure the safety of all the kids in our camps, all of our camp sites are designated as nut-free. Please DO NOT BRING ANY NUT PRODUCTS (trail mix, peanut butter, granola bars, Nutella, etc.). We apologize for any inconvenience, but this policy ensures the safety of our kids at camp with life-threatening allergies. Each day at check-in, our staff will ask if there are any nuts in your kid’s lunch or snack. If there are, you will be asked to take the food items with you and return with a non-nut option for your kid to eat.

Do I need to be present for the entire duration of the online camp?

Online Camp

We recommend that an adult or other individual who can help your participating child log onto Zoom be present for the first 5–10 minutes of the online camp to help kids make sure all supplies or technology work as the camp is starting. For our youngest kids, there may be times they need help with project tasks, such as logging into certain programs or troubleshooting tech issues, so we advise that an adult be nearby to help. EDMO is not responsible for the full supervision of kids in our online camps. An adult must be present for those kids who need physical supervision.

What happens if my kid develops an illness during camp?

Policies, Safety & Logistics

· If your kid develops any symptoms of illness while at camp, they will be removed from camp activities and you will be asked to come and pick them up immediately.
· If your kid is diagnosed with an illness by a doctor, we ask that you please notify us immediately if it is a contagious illness so we can inform other families and implement cleaning protocols as needed.

How can I see my available balance of EDMO credit?

Billing & General

Your EDMO credit balance can be seen in ActivityHero, our registration system. Visit activityhero.com/user_rewards/my, sign into your account if prompted, then check the lower-right part of the page to see your EDMO credits, if any.

Can I pay cash?

Growth Public Schools After School Program FAQ

Yes, place cash in an envelope with the child’s name and the month you are paying for and deliver to the on-site staff and drop-off or pick-up. If you are paying for additional hours used for the month, write additional hours.

When does registration close for in-person camps?

In-person Camp

Online registration will close for in-person camps the Sunday night before the start of the camp but you may still register for camp on Monday before the start of the camp day at 9am. If you would like to register the Monday of camp, please call our office at 415-282-6673 and they can assist with registration and alert the in-person Camp Director of your plan to attend.

What should I do if I have Zoom issues during the online camp?

Online Camp

Where do I find information on where to drop-off my kid at camp?

Policies, Safety & Logistics

The information for drop-off, as well as additional details about camp, will arrive in your Welcome Packet. This will be sent out through email in mid-May and again the Thursday before your week of camp.

How can I use my EDMO credit?

Billing & General

Your EDMO credit is applied automatically at check-out! When you go to sign up for any EDMO program in ActivityHero, you will see your EDMO credits automatically applied on the payment page, right before you enter your payment information.

Does the EDMO program still run when school is closed? (for example on holidays, professional development days, etc)

Growth Public Schools After School Program FAQ

No, EDMO only runs when school is in session.

Will there be a chance for us to meet the staff or tour in-person camps prior to the start of the camp week?

In-person Camp

Due to COVID safety concerns, we will not be hosting any meet and greet events for Summer 2022. We will allow in-person meetings and tours by appointment only with the following restrictions:
- Visitors must schedule their tour or meeting between 8:00 am - 8:30 am or 3:15 pm - 6:00pm, when the full-day camp is not in progress.
- All adult visitors must show proof of vaccination upon entering the site. No unvaccinated adults will be allowed on campus.
- All visitors over 2 years old must wear a mask at all times during their tour or meeting.
- All visitors are to sign in and out with a time-stamped entry and exit for COVID-19 tracking purposes.

In addition to the in-person option, virtual tours and meetings are available by appointment for all families between 8:00 am - 8:30 am and 3:15 pm - 6pm. Please reach out to the Camp Director to schedule a meeting or tour if desired.

What steps does EDMO take to ensure kids are safe on Zoom?

Online Camp

We know that learning online can bring some concern over safety, so EDMO has developed a set of safety standards to keep kids safe while they are participating in online programs:
- Zoom links are specific to each online camp or class and are only available to participants who have registered for the program.
- We use moderated waiting rooms for every online program to ensure that those individuals entering the Zoom room are registered for the class.
- We ask everyone joining Zoom to have their video and mic on so we can visually confirm they are a kid joining the class.
- Our check-in process includes letting one or two kids at a time into the Zoom room to confirm they are on our roster of participants.
- We have a team of support staff who can jump in at any time to help with any Zoom concerns, including an instructor’s internet going out, an unauthorized person in the Zoom room, and behavior issues that may arise.
- All our instructors have the ability to remove a person from the Zoom room and can turn off the video or microphone for any participant to ensure the safety of kids in our online classes and camps.

Are all EDMO staff background checked?

Policies, Safety & Logistics

Yes, all EDMO staff are background checked including a thorough criminal record check that includes federal, state and county records.

How can I create a payment plan for my purchase?

Billing & General

When you reach the payment page in ActivityHero, you will see two options for payment. The first option allows you to pay for your purchase in full, immediately. The second option allows you to split your total into a number of scheduled, equal payments. Each payment is separated by exactly one month, with the first payment due at check-out, and the last payment due on or before June 1st. The total number of payments depends on how many monthly payments will fit within that time span.

For example: if your total is $500 and you are checking out on January 15th, then you will be given the option of scheduling 5 payments of $100 each, on the following dates: January 15, February 15, March 15, April 15, and May 15.

Another example: if your total is $500 and you are checking out on April 5th, then will you be given the option of scheduling 2 payments of $250 each, on the following dates: April 5, May 5.

Please note: because the final payment must be due on or before June 1st, you will not have the option of selecting a payment plan if you are registering on or after May 2nd. After that time, all purchases must be paid in full at check-out.

What do I do if my kid needs the support of a one-on-one aide?

In-person Camp

We require your kid to have an aide at camp if they are provided with an aide during the school year. You must provide the aide for your kid, EDMO is unable to do so. During the registration process, you will be asked if your kid will need an aide at camp, if yes EDMO will be sending you an email with additional information. Please note that all information requested must be submitted back to EDMO prior to your kids first day at camp.

How does EDMO prepare staff to lead safe online camps?

Online Camp

All EDMO staff undergo background checks, and go through 20 hours of training prior to leading online camps. During training, EDMO prepares staff for how to handle and quickly respond to Zoom situations that may arise, such an unauthorized individual entering the Zoom room, a situation that would require them to turn off video for a kid, directions for muting or adjusting the chat feature in Zoom, and addressing behavior issues remotely. In addition to training the EDMO staff teaching the classes, we also have a full team of support staff who are available at any time to jump into any online camp to support in any way that is needed.

Is there a CPR & First Aid Certified staff at in-person camps?

Policies, Safety & Logistics

Yes, each camp location will have a minimum of one CPR & First Aid Certified staff member on-site at all times. Each Camp Director and at least one Site Assistant is CPR & First Aid Certified. In addition, each staff member receives first aid and safety training before starting camp.

What if my kid needs to take medication during the camp day?

In-person Camp

Are the adults notified if a kid does not show up for their online camp?

Online Camp

Attendance is taken at the start of every session and a member of the EDMO team will reach out regarding any absences that have not been previously arranged.

What are the safety recommendations for online camps?

Policies, Safety & Logistics

Our online safety policies include:
- Zoom links that are specific to each program and are only accessible once you register for a program.
- Moderated, waiting room check-in process where staff confirms participants with sign-in rosters.
- Cameras & mics set to “on” rule when kids enter a program to enable us to verify their identity.
- Zoom chat feature is disabled between kids in programs.
- A Remote Programs Director to monitor participants and intervene should there be any inappropriate or behavioral issues.

We also strongly suggest that parents/guardians:
- Put a screen or background behind their child to obscure any living space.
- Establish family rules for sharing online. Remind children never to disclose their full address or other personal information to others.
- Practice with their children how to mute and unmute their audio so others are unable to hear any personal conversations.

My kid has allergies. How will EDMO keep them safe?

In-person Camp

What if a kid at in-person camp has head lice?

Policies, Safety & Logistics

Head lice are parasitic insects that are spread by contact with an infested person or items such as rugs, couches, car seats or by the exchange of hats, clothing, headphones or other personal items. We take every precaution to ensure kids do not share any of the aforementioned items at camp and will be on the lookout out for children itching their scalps. Please note that head lice are more likely to be spread at home than in the camp setting. If you discover that your child/children has/have lice, please contact EDMO immediately to inform us of possible exposure.
Should we learn of lice from a family or discover lice at camp, we will follow these precautionary measures:
- Contact the parent or guardian and ask that they pick up their child/children from camp.
- Notify all families attending camp that week so they can be on the lookout for these little critters at home.
- Request a 24 hour waiting period after discovery & treatment before a child returns to camp.
- Clean and disinfect the spaces anyone who was found to have lice occupied while at camp.

Will there be a Leader-in-Training program for Summer 2022?

In-person Camp

Yes! The Leader-in-Training program will return to all in-person camp locations for Summer 2022. The Leader-in-Training program is for those youth entering 9th – entering 12th grades. For more information, visit the LIT page.

What if a kid at in-person camp has chickenpox?

Policies, Safety & Logistics

Chickenpox appears as a very itchy rash that spreads from the torso to the neck, face and limbs. The illness is spread by droplets from a sneeze or cough, or by contact with clothing. Although clothing is not shared at camp, chickenpox is highly contagious and spread can easily occur. If you think your child may have chicken pox, please consult your physician immediately and contact EDMO to inform us of possible exposure.
Should we learn of chickenpox from a family or discover chickenpox at camp, we will follow these precautionary measures:
- Contact the parent or guardian and ask that they pick up their child/children from camp.
- Notify all families attending camp that week so they can be on the lookout for symptoms with their child/children.
- The individual with chickenpox will not be able to return to camp until 24 hours have passed since the last new lesion appeared.
- Clean and disinfect the spaces anyone who was found to have chickenpox occupied while at camp.

What is the camp schedule for the two summer holidays (6/20 and 7/4)?

In-person Camp

EDMO will be open on both Monday, June 20th and Monday, July 4th, pending facility availability.

If camp is open at your selected location on Monday, June 20th or Monday, July 4th, you will see the option to add camp on the Monday of that week during the registration process. If camp is closed at your selected location on Monday, June 20th or Monday, July 4th, you will see a note during registration that says no camp on Monday.

Camp programs for the week of June 20th and July 4th are set to be 4 day weeks with the option to add Monday for an additional fee. If you do not plan to have your kid attend camp on Monday for those weeks, do not add that to your registration.

Holiday curriculum will be written in a way that any camper not joining until Tuesday will not be behind on basics.

What if a kid at in-person camp has hand, foot and mouth disease?

Policies, Safety & Logistics

Hand, foot and mouth disease is a common viral illness that usually starts with a fever, reduced appetite, sore throat and feeling unwell. One or two days after the fever starts, painful sores can develop in the mouth. A skin rash with red spots may also develop over one or two days, on the palms of the hands and soles of the feet. This illness is spread by coughing or sneezing. As it is almost impossible to prevent the spreading of any airborne germs, hand, foot and mouth disease unfortunately is highly contagious. If you think your child/children may have hand, foot and mouth disease, please consult your physician and immediately contact EDMO to inform us of possible exposure.
Should we learn of hand, foot, and mouth disease from a family or discover hand, foot, and mouth disease at camp, we will follow these precautionary measures:
- Contact the parent or guardian and ask that they pick up their child/children from camp.
- Notify all families attending camp that week so they can be on the lookout for symptoms with their child/children.
- The individual with hand, foot, and mouth disease will not be able to return to camp until 24 hours after their fever has resolved and their mouth sores and open blisters have healed.
- Clean and disinfect the spaces anyone who was found to have hand, foot, and mouth disease occupied while at camp.

Can my kid sign themself out of camp?

In-person Camp

Yes, we allow kids entering 3rd grade and above to sign themselves out of camp with adult permission. During the enrollment process, you can select self-signout to allow your kid to sign themselves out of camp.

What if a kid at in-person camp has pink eye?

Policies, Safety & Logistics

Pink eye, or conjunctivitis, is one of the most common and treatable eye conditions. It is an inflammation of the thin, clear tissue that lines the inside of the eyelid and the white part of the eyeball. This inflammation makes blood vessels more visible and gives the eye a pink or reddish color. Pink eye can be very contagious and spread easily and quickly from person to person. You can reduce the risk of getting or spreading pink eye by washing hands, avoiding touching the eye area or sharing items like eyeglasses. If you think your child/children may have pink eye, please consult your physician and immediately contact EDMO to inform us of possible exposure.
Should we learn of pink eye from a family or discover pink eye at camp, we will follow these precautionary measures:
- Contact the parent or guardian and ask that they pick up their child/children from camp.
- Notify all families attending camp that week so they can be on the lookout for symptoms with their child/children.
- The individual with pink eye will not be able to return to camp until 24 hours after they have started treatment.
- Clean and disinfect the spaces anyone who was found to have pink eye occupied while at camp.

FAQ

Have questions about EDMO?

Registration for 2022 Camp
EDMO begins on January 6th!

FAQ

Have questions about EDMO?

Registration for 2022 CampEDMO begins on January 6th!

Registration for 2022 Camp
EDMO begins on January 6th!