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FAQ

Have questions about EDMO?

Check out our frequently asked questions below. Have something on your mind that you don’t see on our list? Let us know! We love to hear from our EDMO family. Just send us an email at yourfriends@edmo.org, and a member of our Customer Relations team will be in touch within 48 hours.

EDMO - Summer camps, tutoring, social emotional learning and STEAM
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Are holiday and break camps online or in person?
Holiday & School Programs
What holiday and school breaks does EDMO offer programs during?
Holiday & School Programs
What programs does EDMO offer during holiday and school breaks?
Holiday & School Programs
Where do I find information about supplies after I register for the online camp?
Online Camp
Does EDMO offer Financial Assistance?
Billing & General
What will happen during my EDMO Birthday Party?
Birthday Parties
Are all EDMO staff fully vaccinated for COVID-19?
COVID Safety
What do kids do during AM and PM care?
Growth Public Schools After School Program FAQ
What is the age range for In-Person Camps?
In-person Camp
What online camps does EDMO offer?
Online Camp
How can I enroll my kid in the afterschool program?
Ruby Bridges After School Program FAQ
Can I schedule an online coaching session for more than one kid?
Tutoring & Coach
How do I make changes to my account or my kid’s information after I have registered?
Billing & General
What materials and technology will I need to come prepared with?
Birthday Parties
Is EDMO requiring kids to be vaccinated for COVID-19?
COVID Safety
What is the schedule of the day?
Growth Public Schools After School Program FAQ
How do I make changes to my account or my kid’s information after I have registered?
In-person Camp
What are the staff-to-participant ratios for online camps?
Online Camp
Are there any items my kid should not bring to in-person camp?
Policies, Safety & Logistics
How does the payment system work?
Ruby Bridges After School Program FAQ
Can I book recurring online coaching sessions?
Tutoring & Coach
Do EDMO programs qualify for flexible spending accounts (FSA)?
Billing & General
What is the deadline to join the program?
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What do the other party attendees need?
Birthday Parties
What are EDMO's COVID-19 Procedures and Policies?
COVID Safety
What will my kid need to bring for in-person camps?
In-person Camp
When does registration close for online camps?
Online Camp
Who is allowed to pick up my kid from in-person camps?
Policies, Safety & Logistics
What is the refund policy?
Ruby Bridges After School Program FAQ
Where do I get my Zoom link for an online coaching session?
Tutoring & Coach
How do I print FSA receipts?
Billing & General
Who sends the link to the party?
Birthday Parties
Will EDMO abide by state and local COVID-19 laws and restrictions?
COVID Safety
How far in advance can I purchase hours for an upcoming month?
Growth Public Schools After School Program FAQ
Will my kid need to bring any technology devices to in-person camps?
In-person Camp
How do I make changes to my account or kid’s information after I have registered?
Online Camp
What happens if my kid is injured during in-person camp?
Policies, Safety & Logistics
How do I apply for financial assistance?
Ruby Bridges After School Program FAQ
Do I need to be present for the entire duration of the online coaching session?
Tutoring & Coach
What is the student to computer ratio for tech enrichment programs?
In-person Camp
Do you accept donations?
Billing & General
Who will be leading the birthday party?
Birthday Parties
How will EDMO communicate with families any changes or updates to COVID-19 policies?
COVID Safety
After registering for the month, when do I have to pay?
Growth Public Schools After School Program FAQ
Can I make sure that my kid is paired with a friend or family member?
In-person Camp
How do I let the EDMO staff know if there is something specific about my kid I want them to be aware of?
In-person Camp
When will I receive the Zoom information for my kid’s online Camp?
Online Camp
What if my kid needs to take medication during the camp day?
Policies, Safety & Logistics
Does my kid need to attend the program every day?
Ruby Bridges After School Program FAQ
How should I set my kid up to join Zoom?
Tutoring & Coach
What is EDMO’s Tax ID Number?
Billing & General
Who do I contact if I have questions?
Birthday Parties
What happens if a my family goes over the amount of hours that we registered for?
Growth Public Schools After School Program FAQ
Will EDMO offer extended care hours during Summer 2022?
In-person Camp
How should I set my kid up to join Zoom?
Online Camp
My kid has allergies. How will EDMO keep them safe?
Policies, Safety & Logistics
Will my kid get homework support?
Ruby Bridges After School Program FAQ
What should I do if I have Zoom issues during the online class?
Tutoring & Coach
Where do I find information about School and Community Partner offerings?
Billing & General
Can I purchase a "prorated" bundle of hours partway through the month?
Growth Public Schools After School Program FAQ
What happens if I am late to pick up my kid from their in-person camp?
In-person Camp
What technology do I need to join an Online Camp?
Online Camp
What happens if my kid is having a hard time adjusting to the in-person camp environment?
Policies, Safety & Logistics
Will I need to make arrangements for my kid to be supervised if they are released from school early on minimum, modified, equitable start days, etc?
Ruby Bridges After School Program FAQ
How do I download my EDMO account statement?
Billing & General
What is the refund policy?
Growth Public Schools After School Program FAQ
Will EDMO offer the option to purchase lunch for children attending in-person camps?
In-person Camp
What supplies will I need for my kid’s online camp?
Online Camp
What are the kids to staff ratios at in-person camps?
Policies, Safety & Logistics
Will EDMO be following the Alameda Unified School District COVID protocols?
Ruby Bridges After School Program FAQ
What is EDMO’s refund policy?
Billing & General
Can I sign up for the program at the school?
Growth Public Schools After School Program FAQ
What is EDMO’s policy around bringing nut-based foods to in-person camp?
In-person Camp
Do I need to be present for the entire duration of the online camp?
Online Camp
What happens if my kid develops an illness during camp?
Policies, Safety & Logistics
How can I see my available balance of EDMO credit?
Billing & General
Can I pay cash?
Growth Public Schools After School Program FAQ
When does registration close for in-person camps?
In-person Camp
What should I do if I have Zoom issues during the online camp?
Online Camp
Where do I find information on where to drop-off my kid at camp?
Policies, Safety & Logistics
How can I use my EDMO credit?
Billing & General
Does the EDMO program still run when school is closed? (for example on holidays, professional development days, etc)
Growth Public Schools After School Program FAQ
Will there be a chance for us to meet the staff or tour in-person camps prior to the start of the camp week?
In-person Camp
What steps does EDMO take to ensure kids are safe on Zoom?
Online Camp
Are all EDMO staff background checked?
Policies, Safety & Logistics
How can I create a payment plan for my purchase?
Billing & General
What do I do if my kid needs the support of a one-on-one aide?
In-person Camp
How does EDMO prepare staff to lead safe online camps?
Online Camp
Is there a CPR & First Aid Certified staff at in-person camps?
Policies, Safety & Logistics
What if my kid needs to take medication during the camp day?
In-person Camp
Are the adults notified if a kid does not show up for their online camp?
Online Camp
What are the safety recommendations for online camps?
Policies, Safety & Logistics
My kid has allergies. How will EDMO keep them safe?
In-person Camp
What if a kid at in-person camp has head lice?
Policies, Safety & Logistics
Will there be a Leader-in-Training program for Summer 2022?
In-person Camp
What if a kid at in-person camp has chickenpox?
Policies, Safety & Logistics
What is the camp schedule for the two summer holidays (6/20 and 7/4)?
In-person Camp
What if a kid at in-person camp has hand, foot and mouth disease?
Policies, Safety & Logistics
Can my kid sign themself out of camp?
In-person Camp
What if a kid at in-person camp has pink eye?
Policies, Safety & Logistics

Registration for 2022 Camp
EDMO begins on January 6th!

One... two... three... let’s EDMO! Join us in Summer 2022 for exciting themes and collaborative learning:  click here to get up-to-date information on all things EDMO.
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