FAQ - EDMO

Billing & General

What is EDMO’s Tax ID Number?

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Tax ID: 77-0653711

How do I print receipts?

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To print a receipt, first log in to your Parent Portal at edmo.org/account. Once logged in, select "Order History" from the left-hand menu to view a list of all your orders. Click the arrow on the right of each order to expand and see more detailed information, including a breakdown of the order, payments made, and EDMO's Tax ID number. You can right-click on this page to print it directly or save it as a file.

How do I make changes to my account or my kid’s information after I have registered?

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To update your account or complete your kid’s information, please log in to your Parent Portal by going to edmo.org/account. Once you are logged into your account, navigate to "Upcoming Sessions" on the left-hand menu. Any incomplete forms will be highlighted in red. Click the form link to complete it; once successfully completed, the highlighted form will turn green, indicating it's complete. Please note that if you have multiple kids or sessions enrolled, you will need to update each session or kid’s information individually.

You can also call our team at 415-282-6673 or email info@edmo.org and we can assist you in making any changes you need.

Do you accept donations?

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Yes! Your donation directly helps support our program, helping to break down barriers and create equitable access to out-of-school learning experiences for kids from all walks of life. With your support, we can continue to create inclusive environments and offer award-winning STEAM and SEL focused curriculum tailored to our partnering schools' specific needs. When you invest in EDMO, you're investing in our youth's sense of self, their ability to make an impact, and their potential to show up in the world with curiosity, courage and kindness. Additionally, as we are a 501(c)3 nonprofit corporation, your gift may be tax-deductible. Learn more at our donation page.

Policies, Safety & Logistics

Are there any items my kid should not bring to an EDMO program?

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EDMO is committed to maintaining a positive and safe environment for all kids and staff. We do not allow weapons, drugs, alcohol, tobacco or other banned substances at any programs. We also do not allow animals at any programs except in the case of service animals.
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We have strict safety guidelines and also do not allow any unattended scooters, bikes or skateboards. If your kid rides a scooter, bike or skateboard to school or program, we will ask them to store their scooter, bike or skateboard in a designated area and it must remain there for the duration of the program.
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We ask that your kiddo keep any electronic devices in their bag throughout the duration of the program to encourage engagement and interaction. Devices include, but are not limited to, cell phones, tablets, laptops and chromebooks.

What happens if my kid is having a hard time adjusting to program?

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It is our priority to maintain a positive and safe environment for all kids and staff. If your kiddo is having difficulty adjusting to the program, we are here to collaborate with you to help resolve any issues. Should challenges persist, requiring further action, we will work with you to develop an action plan and come to an agreement on expected behavior. We prioritize resolving disruptions by arriving at mutually agreeable solutions with families and kids, however, if a kiddo’s behavior continually affects the safety or enjoyment of others despite our collaborative efforts, we may ask you to pick your kid up from the program. In some cases of repeated disruption, your kiddo may be excused from the program. Rare instances involving physical violence or viable threat may result in immediate removal from the program. Please note, asking a kid to leave camp is our last resort. We are committed to doing everything we can to keep all of our kids safe and happy.

Where do I find information on where to drop-off my kid at camp?

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The information for drop-off, as well as additional details about camp, will arrive in your Phase III Welcome Packet. This will be sent out through email and text the Thursday before your program starts.

Are all EDMO staff background checked?

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Yes, all EDMO staff are background checked including a thorough criminal record check that includes federal, state and county records.

Are there a CPR & First Aid Certified staff at programs?

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Yes, each program location will have a minimum of one CPR & First Aid Certified staff member on-site at all times. Each Site Director and at least one Site Assistant is CPR & First Aid Certified. In addition, each staff member receives first aid and safety training before starting program.

What should I do if my kid has allergies?

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Kids should be aware of their allergy and instructed not to trade food, share drinks and to tell a staff member if a reaction does start.
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All allergies should be indicated on the health form during registration if registering directly with EDMO or on file with the district/school if registering through the district/school.
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EDMO also requires the following:
✅ Inform the Site Director or Site Assistant of the allergy at drop-off on the first day of the program so they can be instructed on how to properly handle any allergic reactions.
✅ Provide us with a photo of your camper attached to instructions, medical documentation and medication for managing a reaction, if one should occur.

Frequently Asked Questions

Billing & General

Policies, Safety & Logistics

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