FAQ - EDMO

Billing & General

What is EDMO’s Tax ID Number?

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Tax ID: 77-0653711

How do I print receipts?

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To print a receipt, first log in to your Parent Portal at edmo.org/account. Once logged in, select "Order History" from the left-hand menu to view a list of all your orders. Click the arrow on the right of each order to expand and see more detailed information, including a breakdown of the order, payments made, and EDMO's Tax ID number. You can right-click on this page to print it directly or save it as a file.

How do I make changes to my account or my kid’s information after I have registered?

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To update your account or complete your kid’s information, please log in to your Parent Portal by going to edmo.org/account. Once you are logged into your account, navigate to "Upcoming Sessions" on the left-hand menu. Any incomplete forms will be highlighted in red. Click the form link to complete it; once successfully completed, the highlighted form will turn green, indicating it's complete. Please note that if you have multiple kids or sessions enrolled, you will need to update each session or kid’s information individually.

You can also call our team at 415-282-6673 or email info@edmo.org and we can assist you in making any changes you need.

Do you accept donations?

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Yes! Your donation directly helps support our program, helping to break down barriers and create equitable access to out-of-school learning experiences for kids from all walks of life. With your support, we can continue to create inclusive environments and offer award-winning STEAM and SEL focused curriculum tailored to our partnering schools' specific needs. When you invest in EDMO, you're investing in our youth's sense of self, their ability to make an impact, and their potential to show up in the world with curiosity, courage and kindness. Additionally, as we are a 501(c)3 nonprofit corporation, your gift may be tax-deductible. Learn more at our donation page.

Do EDMO programs qualify for flexible spending accounts (FSA)?

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We have found that families who print/download their receipts and include our Tax ID number have been eligible to receive FSA benefits for our programs. However, please check with your employer or HR department, as not all FSA programs are the same. If your employer requires you to present any forms signed by EDMO, please submit them to yourfriends@edmo.org. For a step by step guide on accessing your order history, click here.

Where do I find information about School and Community Partner offerings?

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We partner with school districts to co-create custom programs that meet the needs of the communities, the requirements of state/federal funding, and the standards of a high-quality program. Learn more at our Partner Programs page.

Sliding Scale Program (Summer Camp)

How do I apply?

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To apply to our Sliding Scale program, you need to fill out this Sliding Scale form.

Is there an income requirement/documentation needed?

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There is not a specific income requirement, as we take into account the full picture behind your financial situation. You will need to share your income and number of dependents on the application form. No documentation is required.

Can I apply if I am already registered?

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Yes, you can still apply for Sliding Scale even if you are already registered. If your application is approved, we will help cancel your current registration so that you can re-enroll using your discount code. Please note: Cancellation fees may apply and will be reviewed on a case-by-case basis. We recommend that you reach out to our Customer Relations team at 415-282-6673 prior to applying so they can help you navigate next steps.

Can I apply to the Sliding Scale program for multiple kids or multiple weeks?

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Yes, as long as all kids are members of the same household, your application can include multiple kids for up to the number of weeks the program is running.

How long will it take to find out if I am approved for Sliding Scale?

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One week. Though our goal is to respond to you as soon as possible, it can take up to one week for us to review and approve Sliding Scale applications.

What happens if I miss the deadline to register with my code?

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If you miss the deadline, your code will expire. You can contact us to see if we have flexibility to extend but it depends on the number of applicants in the queue. If the deadline can’t be extended, you will have to resubmit your application to get back in line for a new code/offer, if they are still available.

What do I do if my code isn't working or I forget to enter the code?

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Contact us - the sooner the better! We have a wonderful Customer Relations team ready to help. You can give us a call at 415.282.6673 or email us at info@edmo.org.

Can I combine my Sliding Scale discount with other promotional codes (e.g. early bird)?

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No, Sliding Scale pricing cannot be combined with any other offers.

Can I share my code with someone else?

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No, your code is special just for you! We carefully monitor how many codes have gone out to ensure there is plenty of space for everyone. If your friend is interested, please encourage them to fill out their own application.

What happens if I do not get a Sliding Scale offer?

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We apologize if we are unable to make you a Sliding Scale offer. You are still welcome to join camp as a full paying family. Our criteria is reviewed and adjusted year to year to ensure equity and access, so don’t hesitate to check back next year and see if you qualify.

Policies, Safety & Logistics

Are there any items my kid should not bring to an EDMO program?

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EDMO is committed to maintaining a positive and safe environment for all kids and staff. We do not allow weapons, drugs, alcohol, tobacco or other banned substances at any programs. We also do not allow animals at any programs except in the case of service animals.
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We have strict safety guidelines and also do not allow any unattended scooters, bikes or skateboards. If your kid rides a scooter, bike or skateboard to school or program, we will ask them to store their scooter, bike or skateboard in a designated area and it must remain there for the duration of the program.
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We ask that your kiddo keep any electronic devices in their bag throughout the duration of the program to encourage engagement and interaction. Devices include, but are not limited to, cell phones, tablets, laptops and chromebooks.

Who is allowed to pick up my kid from program?

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Anyone picking up your kid from the program will need to be on your Pickup Authorization list, which you complete during the registration process. If you'd like to add someone to your kid’s Pickup Authorization list after registering, please log into your EDMO account at edmo.org and select 'Manage my Contacts.' Anyone picking up a kid from the program must provide a photo ID daily to confirm they are on the authorized pick-up list

What happens if my kid is injured while at program?

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We are committed to safety and timely communication with families regarding any injuries your kiddo might experience.
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If your kiddo gets an unfortunate bump, scrape, or skinned knee, the adult picking them up will receive a note about the incident.
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In the event of any head or serious injury, a parent/guardian or your emergency contacts (if a parent/guardian cannot be reached) will receive a call within 15 minutes of the injury and a full written Incident Report will be provided to you within 48 hours.

What if my kid needs to take medication during the program day?

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Inform the Site Director or Site Assistant of any medications your kid needs to take during the program at drop-off on the first day.
Provide the Site Director or Site Assistant with a photo of your kiddo attached to clear instructions along with the medication. Ensure the instructions, photo and medications are all clearly labeled with your kiddo's first and last name, along with medical documentation.
You will be asked to place the clearly labeled medication in a designated storage container and fill out the medication intake form.
An EDMO staff member will administer the medication as prescribed. On the last day of camp, you will need to sign out the medication with a staff member.
If your kiddo requires an epi-pen, you will be asked to fill out a Food Allergy & Anaphylaxis Emergency Care Plan Form. You can download and print the form here to fill out before arriving at program: English | Spanish

What should I do if my kid has allergies?

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Kids should be aware of their allergy and instructed not to trade food, share drinks and to tell a staff member if a reaction does start.
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All allergies should be indicated on the health form during registration if registering directly with EDMO or on file with the district/school if registering through the district/school.
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EDMO also requires the following:
✅ Inform the Site Director or Site Assistant of the allergy at drop-off on the first day of the program so they can be instructed on how to properly handle any allergic reactions.
✅ Provide us with a photo of your camper attached to instructions, medical documentation and medication for managing a reaction, if one should occur.

What happens if my kid is having a hard time adjusting to program?

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It is our priority to maintain a positive and safe environment for all kids and staff. If your kiddo is having difficulty adjusting to the program, we are here to collaborate with you to help resolve any issues. Should challenges persist, requiring further action, we will work with you to develop an action plan and come to an agreement on expected behavior. We prioritize resolving disruptions by arriving at mutually agreeable solutions with families and kids, however, if a kiddo’s behavior continually affects the safety or enjoyment of others despite our collaborative efforts, we may ask you to pick your kid up from the program. In some cases of repeated disruption, your kiddo may be excused from the program. Rare instances involving physical violence or viable threat may result in immediate removal from the program. Please note, asking a kid to leave camp is our last resort. We are committed to doing everything we can to keep all of our kids safe and happy.

Are there a CPR & First Aid Certified staff at programs?

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Yes, each program location will have a minimum of one CPR & First Aid Certified staff member on-site at all times. Each Site Director and at least one Site Assistant is CPR & First Aid Certified. In addition, each staff member receives first aid and safety training before starting program.

Where do I find information on where to drop-off my kid at camp?

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The information for drop-off, as well as additional details about camp, will arrive in your Phase III Welcome Packet. This will be sent out through email and text the Thursday before your program starts.

Are all EDMO staff background checked?

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Yes, all EDMO staff are background checked including a thorough criminal record check that includes federal, state and county records.

Program Policies

EDMO Late Pick-Up PolicyRemoval from Program PolicyPerson(s) with a Disability PolicyPhoto and Video Release PolicyViolence and Weapon Threat Policy

Frequently Asked Questions

Billing & General

Sliding Scale Program (Summer Camp)

Policies, Safety & Logistics

Program Policies

Contact Us

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